Customer Experience Advisor x 2
Vacancy 1: Fixed Term Contract until January 2020
37 hours per week (Monday – Friday between the hours of 8.00am – 6.00pm)
Vacancy 2: Permanent Role
25 hours per week (pattern to be agreed with successful candidate). Actual Salary - £13,405 - £14,894 per annum
About the role:
Are you a customer service expert who wants to work for an organisation that really makes the difference? We are currently seeking two individuals to join our amazing Contact Team.
Being the first point of contact for all customers and colleagues, you will be at the heart of Alliance Homes Group, providing right first-time solutions and excellent customer service.
In the roles on offer you will take calls from a range of customers, resolving their queries & supporting other colleagues with admin related tasks or you will help coordinate the maintenance works in our homes and work closely with our Home Repairs Team so that they can continue to provide quality repairs.
For these roles, you will need to have excellent communication skills, both oral and written and have experience of dealing with members of the public, although this does not have to be in a contact centre environment.
The roles require you to have high IT literacy skills as you will be working with a range of in-house databases and the ability to work well under pressure, whilst maintaining a high level of customer service.
Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.
Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME, apply today!
We will review applications as they are received and schedule interviews before the closing date for this position, so we would advise to get your application in as soon as possible.
We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.