Housing Services Assistant

Clapham, SW2

£22,500 - £26,700 + Benefits p/a Permanent - Full Time

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

You will deliver a high support service to the local area providing support advice and assistance to customers to help sustain their tenancies. You will act as our local representative to ensure the supervision of Maintenance, environmental and security issues.

You will be responsible for responding to customer queries, feedback and complaints

You will possess enhanced verbal and written communication skills as well as strong Word, Excel, and database skills including knowledge of Outlook. It is essential that you have a can-do attitude and a positive approach, including flexibility and adaptability and the ability to remain composed under pressure. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times.

What you'll need to succeed

- You will be computer literate with basic knowledge of word excel.

- The ability to explain complex information to a variety of audiences.

- You will communicate effectively with customers, colleagues and Local stakeholders.

- The ability to identify and asses Health and Safety risk around all Estates in the locality.

- Confidence in your ability to deliver a high quality effective service.

- A team player with strong interpersonal skills.

- A "can do" attitude and a positive approach.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

• life assurance with a matched contribution (up to 12%) pension scheme

• enhanced maternity, paternity and adoption leave

• salary sacrifice schemes and season ticket loans

• eye care scheme

• plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 0203 5353 611.

Interview date

Friday 5th July 2019

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment,

marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal

opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."