About the role:

We have an exciting opportunity for an experienced Insight Manager to join Alliance Homes.

This is a key role within the Business Insight team, you will be responsible for collecting and collating information from our customers to identify key pointers that impact on our service and affect customer satisfaction. You will work with the team to develop a strong customer voice that will be used to inform key business decisions.

Your work will help us to understand our customer’s priorities and use the information to create solutions that will improve the service that we deliver. You will need to be a proactive business partner, working with colleagues across the organisation to identify business need and advise on best practice approaches in designing insight work.

The customer will be at the heart of the decision making process as you work with senior stakeholders to bring about improvements to the business.

About you:

We are looking for an exceptional person who can help us to deliver customer focussed research on a large scale. You will have worked in a similar market insight role with a focus on customer experience so will have a good working knowledge of research and analysis methodologies as well as the ability to deliver customer focus groups and analyse and interpret both qualitative and quantitative data. You will have experience in managing the operational delivery of projects and knowledge of screener, questionnaire and discussion guide development.

You will be educated to degree level, or will hold relevant qualifications and will be able to demonstrate experience of delivering both qualitative and quantitative programmes and using your findings to inform key business improvements.

You will be an excellent communicator with a keen eye for detail and have the ability to engage face to face with our customers as well as promote insight to colleagues.

Above all, you will have a genuine interest in the work that we do and a passion to help us deliver excellent customer service.

About us:

Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.

Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.

On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!

If you are interested and ready to bring your AGAME, apply today!

We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community.

We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!

No Agencies please.