Service Charge Officer
We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Service Charge Officer.
We’re at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose – in every part of our organisation.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
You will take responsibility for an area/patch on rent and service charges for tenants and/or home owners. This will involve understanding new schemes and assisting with the preparation of new scheme estimates, review of new schemes, annual estimates, auditing, and summaries of expenditure and reserve funds. You will give advice on rent and service charge enquiries to staff including provision of a detailed analysis of variations. Receiving and progressing pre-sale enquiries and ensuring that these are serviced and that fees are collected, and giving evidence if required in any proceedings are all key aspects of this challenging role.
Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities, you are easy, reliable and empathetic in the way you deal with customers and colleagues. You have the ability to carry out functions in a cost effective, sensitive, compliant, responsive and transparent way. Professional qualifications e.g. CIH or IRPM, or a willingness to achieve membership within an agreed time, is required.
We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to a basic DBS check.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 2 July 2019.
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