Customer Services Advisor

Bedford, Bedfordshire
19 Jun 2019
01 Jul 2019
Full Time
Organisation Type
Housing association / RP

37 hours per week (Mon-Fri between 8am-6pm + occasional Saturdays)

Can you remain calm and organised whilst dealing confidently with sometimes difficult situations?

Our Customer Services function, OneCall, is currently looking for a person with a friendly and professional outlook to join their busy team.  Helping us to give excellent and comprehensive service to all our customers, our Customer Service Advisors deal with numerous queries on a daily basis and these roles will focus on responsive repairs.

bpha is a dynamic and ambitious 18,000 unit Housing Association based in Bedford and operating throughout the Oxford to Cambridge growth corridor. We employ 400 people, has an annual turnover in excess of £120m and a development programme that will see it build around 3,000 new homes over the next five years making it one of the top 25 of developing associations

Providing an excellent customer experience, you will respond to, action and manage all front-line telephone calls and other requests for information and assistance from our residents, contractors and others.  You will go that extra mile to help people and will ensure that all relevant information is recorded.

A ‘people person’, you will have excellent communication and customer care skills, combined with the ability to empathise with others and work well in a busy environment.  Previous contact centre experience is also desirable but not essential.

In return we offer a competitive salary, 28 days annual holiday (plus bank holidays) increasing with service, contributory pension and medical cover.

Closing date: Monday 1st July

Assessment centre: Wednesday 3rd July

Interview date: Tuesday 9th July