Senior Client Services Manager

Home Group
Whitehaven, Cumbria
21 Jun 2019
21 Jul 2019
Full Time
Organisation Type
Housing association / RP

Senior Client Service Manager


Full Time 37.5 hours


Salary starts at £25,000 to £27,850 per annum (pro rata) rising to £36,300 per annum (pro rata) through length of service

On call shift payment of £14.30 per session

You also get to use our award winning benefits package

Delivering support with a difference. That’s when it hits home.

We have fabulous opportunity for you to join our awesome team. As a great leader you have a genuine passion to lead our services in delivering aspirational person centred housing related support.  You’ll have overall responsibility for managing our services which consist of eight different schemes spread across Cumbria. These comprise six over-55 Independent Living Schemes and two schemes where care is provided by other providers to support customers with more complex care needs

We help our customers to retain their independence and sustain their tenancy in any way we can often going the extra mile to support them. Leading a team of nine Housing Management Workers, you’ll deliver efficient, high quality, cost effective and customer centred services. You’ll empower our customers to live independently and make it a great place to work for our colleagues.  As Team Manager and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues.  You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

About our teams

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us we're not just a team we’re a ‘work family’. There are nine in the team and we don’t just love to support our customers, we’re there for each other too! We have a wide and varied range of wonderful colleagues who all have loads of life experiences to draw on to support each other and customers in daily life situations.

You will also join the wider Cumbria and Lancashire Management team and will work for our Operations Manager, Caroline who has responsibility for these schemes within the region.

Working hours

Here at Home Group we work flexibly and the focus is on getting the job done and that means trusting each other.

A bit about you

We want someone like you, who has significant experience as a Service Manager in managing contracts, associated KPI’s, budgets and can drive the consistent delivery of high quality services to meet the needs of our customers and commissioners. 

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders.  We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways. 

We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.  You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives.

To make sure our customers are well supported, it would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here! Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

As this is a leadership in the community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!



If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Senior Client Services Manager job description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To Apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and cover letter (don’t forget to attach this, as we really want to know more about you!) We’ve also got some great templates to help you (if you need them).

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!