Introduction 

Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council.

Involving our tenants in designing and shaping the services they receive is essential. This reflects the Council’s commitment to co-operative working with the aim of creating a housing service where tenants and residents are at its heart. This co-production model of service delivery will improve performance, drive up satisfaction and ultimately provide our tenants and residents with services that meet their needs.

This is a full-time role, however, we will consider part time hours (25 minimum) for the right candidate.

Role Description

We are looking for an experienced resident engagement professional to join the Service Delivery Unit and directly impact on opportunities for tenants and residents to get involved and engage with all aspects of service delivery. You will build positive relationships with tenant groups, residents associations and a range of internal and external partners.  You will advocate a culture that embraces excellent customer service. 

Key Duties

Provide effective operational management of two Resident Engagement Officers

Motivate, guide and support housing staff to help ensure resident engagement is embedded in every aspect of the service

Provide a wide range of engagement opportunities and support to enable tenants to effectively influence decision-making and scrutinise performance

Encourage involvement and participation from a diverse representation of residents  and develop mechanisms to capture customer satisfaction e.g. STAR surveys

Experience and skills required

Detailed and comprehensive working knowledge of the Homes and Communities Agency Regulatory Framework, in particular the Tenant Involvement and Empowerment standard and the principles of Co-Regulation

In depth understanding of the social housing sector and the statutory and regulatory framework

Extensive experience of resident engagement and involvement

Experience of developing tenant participation groups and delivery of participation involvement strategies

Experience of project management 

Milton Keynes Council Benefits

Use your skills to benefit the local community and experience a rewarding, interesting environment and attractive employment package such as:

Local Government Pension Scheme, considered to be one of the best employer contribution rates

A generous minimum holiday entitlement of 27 days per year in addition to statutory and public holidays, rising to 31 days after 5 years
Option to buy more annual leave

A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements

Excellent in-house management development programmes endorsed by the Institute of Leadership and Management

Flexibility – with full time, part time and term time working .options

Fair pay and a commitment to a minimum Living Wage

MK Advantage benefits package – a range of savings including retail, travel and leisure discounts as well as a suite of salary sacrifice benefits.

At Milton Keynes Council we take great pride in our Community and we hope that you can help us grow and share our vision.