Responsive Repairs & Voids Manager

Brent Council
£57,430 - £64,533 
26 Jun 2019
17 Jul 2019
Full Time
Organisation Type
Housing association / RP

Looking after Brent Homes 

Brent made the bold decision to bring back its ALMO in 2017 and things have been going well since. The service has been redesigned to focus on delivering the service residents want. We want to ensure people live in well maintained homes and estates and we are prepared to put in the required level of investment to achieve this. We know cash alone won’t deliver the changes our residents want to see, we need excellent people who have the right experience, knowledge and attitude to make the cash work and there’s where you come in. 

Our Property Services team is looking for people to take on a number of key posts, to deliver sector leading customer experience for Brent tenants and leaseholders. 

Responsive Repairs & Voids Manager - £57,430 - £64,533 

Our Property Service team is looking for a Responsive & Voids Manager, who is commercially minded and seasoned repairs and voids professional to join us in a key management role.  The post-holder will take strategic accountability to lead on procurement and delivery of responsive repairs and voids capital works contract. This will include the contract administration and management of multi million pound repairs and maintenance contracts.   

In addition, you will deliver sector-leading customer experience where each transaction is positive by embedding a right first time approach to resident contact and repair delivery. You will build and maintain effective building relationships with providers, partners and stakeholders to ensure maximum value is achieved in sustainable and affordable way.  

Reporting to the Head of Property Services, you’ll be cohesive part of an intelligent client and lead a multidisciplinary team providing commercial, financial, risk and contractual advice to ensure the contract process delivers agreed outcomes for the Council, its residents and stakeholders.  

Our Responsive and Voids Manager is already to uses their skills at an organisation where they valued. You’re RCIS, MCIOB, CIOH qualified or equivalent and have extensive experience of managing technical and administration staff within housing sector we’re looking for, we’ll give you the scope to contribute to the development of innovative solutions.   

Our Repairs Manager is passionate about Customer Service and is looking forward to a new challenge to take customer service to the next level for Brent Property Services. You have the ability to hit the ground running and get stuck in to improving the repairs service. Experience in contract management and project management and the ability to manage contract performance issues where necessary.  
For an informal and confidential discussion please contact Melissa Gomez, HR Consultant 0208 937 1648 or 

You can apply by sending your CV and supporting statement to Melissa.  It is important you provide evidence of your skills, knowledge and experience and below. 

Short listing will be carried out on the information on your CV and supporting statement. 

Closing Date: 17th July 2019 (23:00) 

Assessment & Interview Date: 22nd or 24th July 2019  

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. 

As a Disability Confident Committed Employer applications are particularly welcome from people with disabilities.   

Brent has a positive approach to flexible working. 

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