Leasehold & Service Charge Assistant

London (Central), London (Greater)
£18,900 + £21,700 + Benefits
26 Jun 2019
04 Jul 2019
Full Time
Organisation Type
Housing association / RP

About Us

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role

As the Leasehold & Service Charge Assistant you will provide an efficient and effective service to customers and colleagues, by assisting in the calculation of service charges, management fees, ground rents and other charges to tenants, leaseholders, landlords and other agencies.

You will support the Leasehold and Service Charge Team to deliver its operational targets, with a particular focus on accurate production of service charge information for customers as well as assisting third party service charges. You will be processing high volume of managing agent invoices, ensuring all supplier accounts are up to date and dealing with internal and external enquiries around payment. You’ll deal with supplier statement reconciliation and updating/ maintaining associate invoice log spreadsheets.

What you'll need to succeed

  • Proven experience in a customer service environment, including responding to complaints/disputes.

  • Computer literate with experience of word processing (including mail merges) advanced excel and other IT systems

  • Able to demonstrate numeracy, attention to detail, accurate administration skills.

  • Empathy with the values and ethos of the organisation

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

  • life assurance with a matched contribution (up to 12%) pension scheme

  • enhanced maternity, paternity and adoption leave

  • salary sacrifice schemes and season ticket loans

  • eye care scheme

  • plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 0203 5353 611.

Interview date

Thursday 11th July 2019

Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

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