Leasehold & Service Charge Assistant
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
As the Leasehold & Service Charge Assistant you will provide an efficient and effective service to customers and colleagues, by assisting in the calculation of service charges, management fees, ground rents and other charges to tenants, leaseholders, landlords and other agencies.
You will support the Leasehold and Service Charge Team to deliver its operational targets, with a particular focus on accurate production of service charge information for customers as well as assisting third party service charges. You will be processing high volume of managing agent invoices, ensuring all supplier accounts are up to date and dealing with internal and external enquiries around payment. You’ll deal with supplier statement reconciliation and updating/ maintaining associate invoice log spreadsheets.
What you'll need to succeed
Proven experience in a customer service environment, including responding to complaints/disputes.
Computer literate with experience of word processing (including mail merges) advanced excel and other IT systems
Able to demonstrate numeracy, attention to detail, accurate administration skills.
Empathy with the values and ethos of the organisation
What you'll get in return
In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.
We offer great benefits, in addition to generous holiday entitlement we provide:
life assurance with a matched contribution (up to 12%) pension scheme
enhanced maternity, paternity and adoption leave
salary sacrifice schemes and season ticket loans
eye care scheme
plus lots of voluntary benefits including cash back and discounts from high street names
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 0203 5353 611.
Thursday 11th July 2019
Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
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