Lettings Officer
- Employer
- One Housing
- Location
- Tower Hamlets, London (Greater)
- Salary
- £25000 - £30000
- Closing date
- 15 Jul 2019
View more
- Function
- Homes and Asset Management, Sales / Lettings
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
The role:
This primary purpose of this role is to deliver a high quality, cost effective and customer focused allocations, lettings and void service, which aspires to exceed customer expectations. The post holder is also expected to promote and support a range of housing options; tailored to the needs of our residents. The post holder will need to work collaboratively with Housing Management, Customer Accounts Development and One Direct Maintenance to achieve performance indicators ensuring the efficient and effective letting of voids and new stock; and to deliver an excellent service to residents and our internal and external stakeholders.
Responsibilities:
- Provide a professional & customer orientated allocations, lettings and void service with due adherence to the allocations & regulatory framework, legislation, our nominations agreements, our corporate goals, the Tower Hamlets common housing register and choice based lettings.
- Liaise with local authorities, other Registered Providers and partner agencies to deliver the service and to achieve policy objectives and key performance indicators.
- Acquire, maintain and implement up to date knowledge on all forms of housing options and mobility initiatives to proactively advise & assist applicants seeking alternative re-housing options. This includes facilitating internal & external transfers; move on options, under occupying and overcrowding strategies.
- Providing specialist advice and guidance to colleagues, residents and the general public on all matters relating to allocations, voids, lettings and housing options and taking action to support the sustainment of tenancies.
- Taking a proactive approach to all aspects of lettings and housing options that includes (but is not limited to) home visits, affordability assessments, site visits, resident meetings etc.
- Assist in ensuring the effective use of existing housing stock (in part through managing the nominations process) under the direction of the management team.
- Effectively implement One Housing’s affordable rent and fixed term tenancy strategies
- Contribute to the team through active and constructive participation in team meetings, the review of existing procedures and the preparation of guidance notes for the use of the team.
- Ensure high levels of customer satisfaction.
Experience Required
- Previous work experience in the housing or estate management sector
- Experience of working in a customer service environment that deals directly with customers
- Effective communication skills, both oral and written
- Proactive, self-motivated, assertive & confident with the ability to organise own work under pressure
Benefits
We want to support our colleagues to live well, through our offer of Benefits and Recognition, and by focusing on your Wellbeing.
Our Life@One colleague offer, includes the following excellent benefits:
- Salary – £25,000 - £30,000
- Annual leave – 28 days plus bank holidays
- Pensions – One Housing is a sector-leader in the contributions we make to our colleagues’ pensions.
- Buying and selling annual leave - We know that getting the balance right between work and home life is a big part of supporting our colleagues’ wellbeing.
- Paid time off to volunteer in our communities.
- Season ticket loans
- A healthcare cashback plan – allowing you to claim back cash for you and your family’s routine healthcare.
- Colleague recognition scheme – we let you know when you’ve done a #greatjob
- One Academy – our innovative, in-house learning and development offering, designed to support with your personal and professional development.
- Study leave – up to five days off per year to study toward a relevant qualification.
- Career break - after three years’ continuous service.
Our commitment to diversity & next steps
Our commitment to diversity
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. We understand the strength we gain by having diverse teams and supporting them to be their best. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
One Housing are committed to the principles of Leadership 2025, an initiative spearheaded by our Group Board Chair, Steve Douglas, which aims to increase the representation of black and minority ethnic people in leadership positions in the UK housing sector. We are also supporters of Women in Social Housing (WISH), promoting and encouraging young women to choose and progress careers in the sector.
Next steps
To begin your career with One Housing, and begin to make a real difference to the lives of thousands of people; Apply Now!
Company
We are multi-award winning, commercially driven and dynamic, with a passion for making a positive difference to people’s lives and communities.
No day at One Housing is the same, commercially driven for a social purpose, we are highly innovative and focused on helping people live better and reach their aspirations. Building affordable homes in the most unaffordable parts of the country, running the UK's largest homeless hostel and delivering vital care to the most vulnerable older people are just some of the things we do. Across our broad range of roles we develop our staff in skills ranging from building project management to care services, mental health support, youth engagement and hospitality.
- Website
- http://www.onehousinggroup.co.uk/
- Telephone
- 0333 240 8567
- Location
-
Atelier House
64 Pratt Street
London
London
NW1 0DL
GB
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