We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Repairs Administrator
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities.
We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation.
We’re always seeking to do better. If you are too, read on.
You will provide administrative support and assistance to the Repairs Service Team and to the Planned Programme Team as required in delivering all objectives and priorities. You will ensure the delivery of a first class responsive repairs service. Provide a high quality front line customer service to Catalyst Residents and other customers. You will be familiar with using orchard, ProMaster and other relevant IT systems and reporting tools to record and inform your work.
You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues.
You will be able to demonstrate a sound understanding of housing maintenance issues. Possess excellent numeric and written skills supported by robust data comprehension and interpretation abilities. Have the ability to maintain, update and administer IT systems that support the service in relation to all maintenance and stock condition related issues. Be able to Demonstrable administrative experience and able to organise and prioritise own workload against a high level of throughput.
We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to an enhanced/basic/N.A check.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
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