Customer Call Advisor

Recruiter
Housing Worx
Location
Stafford, Staffordshire
Salary
£19,600 FTE
Posted
05 Jul 2019
Closes
05 Aug 2019
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Would you like to support the delivery of our 24-7 lifeline service to our most vulnerable customers whilst being employed by a BEST company that has great engagement and gives back to the community?

We are looking for people with excellent communication skills and a caring and empathetic attitude to join our friendly and supportive team. The roles focus on receiving and responding to multiple calls on a variety of issues. These include emergency calls, requiring timely and appropriate action, and may involve liaising with statutory, voluntary and care agencies to ensure that customer needs are met. The team also provides an out of hours housing repairs service for SARH customers and services for other corporate customers.

If you have demonstrable experience in providing excellent customer service, with knowledge of the needs of vulnerable customers and the availability we are looking for, we'd like to hear from you!

We have permanent opportunities within Customer Call, our response centre:

Daytime Shift 1: £17,525 gross

5 on 3 off rota pattern, working 37.5 hours per week, 46 weeks per year.

This alternates from 6.00am to 2.30pm and 2.00pm to 10.30pm

Daytime Shift 2: 7,010 gross

1 on 4 off, 1 on 2 off rota pattern

This alternates from 6.00am to 2.30pm and 2.00pm to 10.30pm

Night Shift: £17,855 gross

5 on 5 off rota pattern

Working hours of 10.00pm to 8.00am

Out of Hours: £11,257 gross

Fixed weekly hours

Working Monday, Tuesday, Wednesday 4.45pm to 9.00pm and Saturday 8.00am to 5.00pm

Housing Worx is a wholly owned trading subsidiary of Stafford and Rural Homes (SARH), the leading provider of affordable homes in Stafford and a Sunday Times Top 100 BEST Company.

We are a high performing, successful and forward-thinking Housing Association that works hard to attract and retain talented staff who have a passion and enthusiasm for delivering outstanding customer service.

We are recognised for being a values-based organisation and this is something we extend to all who work for us and with us. For more information and to apply, click on the apply button.

If you have any queries, please contact the HR team on 01785 216772.

This role is subject to a basic DBS check.

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