Communal Heating and Billing Manager
Swan Housing Association was first formed in 1994. We celebrated our 20th anniversary in 2014 and continue to provide high quality and affordable homes to rent and buy. Today, we operate in Essex and East London and locally manage over 10,000 homes with plans in place to deliver more than 1,000 new homes as part of an ambitious three year strategy.
We pride ourselves on providing excellent customer services, and we need ambitious, career minded individuals with a ‘can do’ attitude to deliver these services to our residents.
This role that has been developed to manage the financial aspects of our District Heating and Combined Heat & Power systems and to ensure all end users are billed accurately for the heat they use and that the systems do not run at a loss.
The role will need to ensure that our collection and charging methods comply with the Heat Network Regulations. Knowledge of the regulations and their application will be an important part of this role.
A passion for customer service, along with a strong can do attitude are vital to make this role a success. This role requires candidates to have an understanding of heat tariffs and their calculation, so experience in either this field or a similar service charge setting could be important.
If you would like to have a discussion about the role please contact Jackie King for an informal chat. The majority of the sites are based in London so working from this location will be expected, however flexibility will be required as meetings and discussions will need to take place at all Swan office locations.
We offer a wide range of benefits including a Pension scheme, Private Healthcare and Life assurance. There is a generous holiday entitlement and we are committed to training and developing all of our employees.
Swan is an equal opportunity employer and welcomes applicants from diverse backgrounds. Swan is committed to and demonstrates safeguarding, promoting the welfare of children, young people and vulnerable adults.
If internal: To apply for this position, please email your CV and covering letter to Jackie King, firstname.lastname@example.org or c/o Ria McGuirk Pilgrim House Billericay.
Closing Date for applications: 31st July 2019.