Property Management Apprentice

Location
London
Salary
15,500 per annum
Posted
09 Jul 2019
Closes
09 Aug 2019
Seniority
Apprenticeship
Hours
Full Time
Organisation Type
Other Organisation Type

Purpose of Role

Are you interested in being at the forefront of driving amazing customer service? Do you have an interest in property management? Our team provides management services to the private rented sector, build-to-rent, student living and retirement villages. We’re trying to push the boundaries and we want an apprentice to join our small team on the journey. It will be hard work but a fantastic opportunity to learn the business. Key to the scheme will be a requirement to develop knowledge, skills and professional behaviours that prepare you for a role in property management.
After a successful three month probation period, there may be an option to undertake a qualification relevant to the role and in accordance with your suitability for the entry-level requirements of the course. You will not be expected to contribute to the cost of the qualification and will be supported in your studies during the course of your placement.

Duties

The Housing Business Apprentice will become immersed in the day-to-day operations of managing our current portfolio. 
You will need to pick things up quickly and not be afraid to ask if you need advice.
It’s key that you recognise how important excellent customer service is for our business and that you embody that in the way that you interact with everyone.
Knowing who our customers are, both internal and external, and understanding what they need from us and why.
Using a range of communication skills, including documents such as emails, letters, surveys, agendas and minutes, to build rapport and deliver services to both internal and external customers 
Assisting in all areas of business administration including: 

  • Opening, sorting and distributing incoming post to internal customers including offsite services in accordance with the service requirements. 
  • Arranging meetings, agenda’s, taking minutes and sending these out as required.
  • Record keeping –both paper files and computer records, preparing information for scanning 
  • Using databases/ICT systems –inputting and updating information, retrieving information 
  • Photocopying documents
  • Setting up simple spreadsheets 
  • Letter writing –using standard letters and drafting simple letters
  • Sorting and processing outgoing post, utilising the preparation and recording procedures of the currently contracted mail and courier service providers. 

Skills required:

  • GCSE Grade C or above in Maths and English. Under the new system, a grade 4 and above will be equivalent to a C and above. 
  • Team Worker 
  • Good Communication Skills e.g. to assist customers 
  • Able to prioritise and organise work 
  • Attention to detail 
  • Good written communication e.g. to send straightforward emails or letters 
  • Able to follow instructions 
  • Self-motivated and, with training or guidance, be able to work on own initiative 
  • Positive approach to your work 
  • Customer focused 
  • Presentable

Desirable

  • IT Skills i.e. Word, Excel and Outlook 

If you feel you would be able to contribute positively to the role, please apply with an up-to-date CV and cover letter to recruitment@pinnaclegroup.co.uk or upload below.