Service Charge Manager
We are currently seeking a highly analytical and dedicated Service Charge Manager to join our well established but highly ambitious organisation. This is an exciting time to join Catalyst as we embark on an accelerated period of growth and change with a clear plan to push forward the Commercial arm of our business.
Catalyst is one of the leading housing associations in London and the South East, developing homes for both rent and outright sale, and acting as an agent for change within local communities. We are constantly adapting and evolving our services to meet a changing environment and the changing needs of our customers. At Catalyst we are fiercely proud of our mission to become the model 21st century provider of homes: applying social and commercial entrepreneurship to tackle social exclusion, and building innovative mixed-tenure communities.
To lead the Service Charge Team to provide a financially viable, competitive, high quality, efficient and customer focused service. In particular act as lead manager in all aspects of service charge liaison and legislative consultation. You will provide support and advice to the Head of Specialist Operational Services and proactively drive improvement across the Team, ensuring that staff are delivering excellent customer services to our residents.
As the Service Charge Manager you will use your vast knowledge and experience of law and accounting processes to play a key role in external liaison on own area and/or wider, ensuring that Catalyst’s reputation is maintained throughout, provide advice and support to the business, working collaboratively within a larger section/department across service areas. You will be a key member of a team understanding the wider impact of the work on the other services thus needing to develop and maintain constructive relationships with a variety of stakeholders including colleagues within Catalyst and external partners. You will be a housing professional with substantial senior management and Home Ownership experience including Consultation,Calculations,Reserves and Billing who has demonstrated effective running and delivery of a Service Charge Team within a large HA / LA.
The post holder is expected to work flexibly across roles as required including where necessary as part of dedicated or ad hoc Project Team.
We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.
For more information and to apply, please visit our careers page.
Closing date: 22 July 2019
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