Customer Experience Apprentice

Portishead, City of Bristol
£8,369.40 - £15,796.04 per annum
11 Jul 2019
24 Jul 2019
Full Time
Organisation Type
Housing association / RP

18 month Fixed Term Contract

Level 2 Apprenticeship in Customer Services


Ready to start a rewarding career with a company that makes the difference?


 Come and join us as our next Customer Experience Apprentice!


About the Role:


Alliance’s goal is to deliver a great customer experience and as our Apprentice you will be right at the centre of this journey.


From the moment you walk in the door you will gain hands-on experience in a customer service environment. Your tasks won’t end on the phone, you will be able to learn face-to-face skills in our reception and by accompanying colleagues on field visits.


You will enjoy learning all about Housing and how to give the best customer service and support to your colleagues.


Your written and organisational skills will also become amazing by completing administrative tasks that will help your team reach their targets and full potential!


About you:


You will be a true people person and you will show this through your excellent communication, organisational and customer service skills.


Due to working with our customer records, the ability to maintain confidentiality and professional boundaries is needed and you will be a bit of a whizz with Microsoft Office and love digital technology.


Alongside receiving your Level 2 Apprenticeship in Customer Services, you will also gain vast experience in administration and customer service at a highly successful Housing Association.



Why come work for us?


Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 450+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.


Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.


On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!


If you are interested and ready to bring your AGAME, apply today!


We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.


Closing Date: 24th July 2019

Interviews Week Commencing: 29th July 2019


How to get to Portishead?


Portishead is in a great location between Bristol and Weston-Super-Mare. There are buses that run regularly from both areas and from across North Somerset.


You can plan your journey here easily! We look forward to seeing you!