Anti-Social Behaviour Officer
We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as an Anti-Social Behaviour Officer. The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too. One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation. We’re always seeking to do better. If you are too, read on.
You will be responsible for managing High and medium risk cases using our Orchard case management system. Customer communication is key to the role and essential when dealing with cases. The role will require excellent organisational skills under pressure. You will be responsible for the coordination and management of ASB cases and the preparation of completed files for presentation in court. You will work closely with the Business team, the Neighbourhood Experience team and the Gateway team to develop Neighbourhood strategies and plans around the prevention of ASB and improving the lives of Catalyst Residents. You will be required to attend stakeholder In order to support the organisations drive to assist the most vulnerable residents. You will be required to mentor the ASB Assistants where necessary and will be directly responsible to the ASB Team leader
You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues.An Anti-Social Behaviour Officer will possess a “can do” positive attitude, demonstrating professionalism and commitment to excellent Resident care and service at all times. You will be willing to strive for growth within the role, keen to learn new skills and expand your knowledge base. You will need to forge strong relations with colleagues and key external partners, and evidence effective partnership working. You must have experience of ASB case management systems to accurately record actions pertinent to a case and have formal statement taking skills (Civil and Criminal). An Anti-Social Behaviour Officer will need to be highly organised, with the ability to self-manage a diverse and varied caseload, prioritising cases effectively in order to produce high quality work to deadlines whilst supporting colleagues. A working knowledge of other forms of intervention such as mediation and Restorative Justice would be useful. A full UK Driving License is required.
We recognise that our success lies within our people so if you have the ambition, skills and experience we are looking for, you are inspired by our vision and you believe you can make a difference we’d love to hear from you.
The role is subject to an Enhanced DBS check.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 23 July 2019