Anti-Social Behaviour Assistant
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too. We’re looking for an Anti-Social Behaviour Assistant with energy, experience – and a strong sense of purpose.
Catalyst is one of the UK’s leading housing associations. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.
You will support the ASB manager and team with the administration of key information relating to the function of the ASB team. You will manage low and medium risk graded cases using our in-house case management system (Orchard). Customer communication is key to the role and essential when dealing with cases. The role will require excellent organisational skills and you will be responsible for the coordination and management of ASB reports, rotas, noise processes and equipment, CCTV mapping and process, attending stakeholder meetings, collating minutes for meetings.
You will have good communication skills and an ability to write statements would be useful. Case management experience is desirable especially with regard to the case management system. You will be expected to maintain a professional approach with regard to customers who can at times be demanding, difficult, vulnerable or under stress. The role will require prioritising of workload and the ability to work remotely in accordance with Catalyst’s Health and Safety policy. The desire to learn new skills is essential. The role requires a confident and organised person who is willing to lead on the problem solving of cases. A full driving licence and access to a vehicle is required.
We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.
We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.
The post holder will be subject to an enhanced DBS check and have access to a vehicle due to the demographic area of the patch.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 23rd July 2019
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