Service Charge Officer

Ealing, London (Greater)
Up to £32,793
11 Jul 2019
22 Jul 2019
Full Time
Organisation Type
Housing association / RP

We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Service Charge Officer.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities.

We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation.

You will take responsibility for an area/patch on rent and service charges for tenants and/or home owners. To understand new schemes and to assist with the preparation of new scheme estimates, review of new schemes, annual estimates, auditing, and summaries of expenditure and reserve funds.  You will give advice on rent and service charge enquiries to staff including provision of a detailed analysis of variations. Give evidence if required in any proceedings. Receive and progress pre-sale enquiries and ensure that these are serviced and that fees are collected. You will seek to understand fully your customers’ needs, identifying and working to remove pain points, and always doing what you say you will. 

You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues. Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities. You have the ability to carry out functions in a cost effective, sensitive, compliant, responsive and transparent way. Professional qualification e.g. CIH or IRPM, or willing to achieve membership within an agreed time.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a Basic DBS check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 22nd July 2019.

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