Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We are looking for a Repairs Specialist (1 post) to join our Neighbourhood Team for the Greater Manchester region.
Reporting to the Neighbourhood Repairs Manager, you will work collaboratively with contractors and colleagues to ensure our repairs service is delivered to our customers, our properties are well maintained and to contribute to the delivery of neighbourhood plan objectives.
The post holder will respond to customer enquiries relating to their home, which require a face to face visit. You will deal directly with customers who experience problems with contractor performance, taking personal responsibility for ensuring satisfactory resolution. You are also required to provide advice and assistance to customers and help maintain their homes.
You will carry out property defect and repair inspections; providing the appropriate diagnosis, whilst issuing orders to contractors including prioritising, cost-coding and estimating. You will ensure all work is to a high standard, monitoring and controlling the supervision of work in progress as well as adopting a project management approach to the management of properties requiring major works. You will monitor spend against budgets, reporting any important disparities and take action to remain within budget. You will ensure colleagues, contractors and customers comply with health and safety, equal opportunity and other statutory guidelines.
To be successful, it is essential you have knowledge and awareness of related housing regulations / law. You will also have significant experience of developing partnership working with support agencies, local authorities and community groups. You will also hold a recognised HNC/D Building related qualification.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.