Senior Infrastructure Analyst
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We are looking for a Senior Infrastructure Analyst (1 post) to join our ICT team.
Reporting to the Infrastructure and Security Manager you will provide advice, support and guidance to Onward colleagues for a broad range of ICT technologies, devices and applications and be responsible for the installation, configuration and maintenance of ICT technologies.
You will ensure that systems are delivering against the business objectives of Onward and manage the security of systems and user accounts, analysing potential breaches. You will support in the development and maintenance of new and existing solutions and you will provide support to the day to day operations of ICT Infrastructure systems. You will provide guidance and support to team members sharing technical knowledge and skills.
It is essential you have experience of working in a service desk environment with ITIL methodologies, delivering high levels of customer services within a SLA environment. Providing a professional service to our customers, you will have experience of installing, configuring and supporting a wide range of desktop hardware, software and security systems including implementing Microsoft technologies. You will have an understanding of the practices and environments of the housing sector.
It is essential to be educated to A level standard/have equivalent qualification or experience and Prince 2 Foundation/have equivalent qualification or experience. The successful candidate will also be able to demonstrate having successfully migrated a site with 200+ users to Microsoft O365 and has operational knowledge of the Azure environment.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.