Income Recovery Administrator

Hemel Hempstead Industrial Estate, Hemel Hempstead
15 Jul 2019
29 Jul 2019
Part Time
Organisation Type
Housing association / RP

About us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 6,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £82 million and a development programme that will deliver around 400 new affordable homes each year.

The Role

We currently have an opportunity for a part time (17.5 hours a week) Income Recovery Administrator to join our dedicated team.

Working as part of the Income Recovery team, you will provide a highly professional, customer-focused, income recovery service to Hightown`s residents.

The successful candidate will:

  • Monitor rent accounts, ensuring appropriate action is taken to deal with arrears of rent and charges
  • Minimising current tenant debt and meeting Hightown`s income collection targets
  • Knowledge and understanding of welfare benefits is desirable, with a background gained in debt recovery essential

You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.

The contracted hours of work will be 10:30am until 2:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.


Our Benefits

In return for your hard work and commitment, we offer a considerable benefits package.

This includes:

  • Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service (pro rata for part time hours)
  • £11,349 pa for a 17.5 hour a week contract and bonuses available on top of your basic salary
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Workplace pension scheme
  • Life assurance of three times your annual salary
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Free on-site gym

If you are interested in joining our friendly team, please apply below.

Closing Date: Monday 29th July 2019

Interview Date: Wednesday 7th August 2019

Appointment to this position will be subject to satisfactory reference and medical checks.

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We are an Equal Opportunities Employer.

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