Support Coordinator

Gateshead

Permanent, Full Time (37.5 hpw)

Salary circa £18,000

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who are adults with complex mental health needs experiencing homelessness.

Our customers live in a fully self-contained apartment within a Supported Housing Service in Gateshead, We have a total of 16 apartments in the main service. And also have two flats in the local community within a 5 minute walk from our main service.

Our aim is to support customers to settle into their home and integrate within their community, focusing on supporting them to develop the skills to enable them to sustain their tenancy.

Our customers require a whole range of support. This includes support with their health & wellbeing, social isolation, substance or alcohol misuse, education, training employment and support networks, meaningful use of time, finances, the impact of welfare reform, housing related issues and suffering crisis.

We support our customers to positively move on into their own, permanent accommodation. We do this by working in partnership to find solutions to get the best outcomes for our customers. It is a partnership approach which brings together other statutory agencies, housing and health.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our manager is Steph, who has been with Home Group eight Years. There are 7 of us in the team and we don’t just love to support our customers, we’re there for each other too!

Working hours

You’ll work on a rota basis between the hours of 8am - 8pm and take your turn working weekends and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers. Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.

We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go.

To make sure our customers are well supported, it’s important that you have worked in a housing related role before.  Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) If you need help, we’ve also got some great templates available.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

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