Customer Service Associate

Jayne Sutcliffe
Nottingham, Nottinghamshire
£17,500 - £19,600 pro rata + Benefits p/a
19 Jul 2019
19 Aug 2019
Full Time
Organisation Type
Housing association / RP

6 month Fixed Term Contract

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

We are looking for exceptional Customer Service Associates to take ownership and responsibility for the queries received from our customers relating to rent and housing matters. This is a challenging and rewarding role where you will get to make a real difference to our customers.

This really isn`t a standard contact centre role. We only want the very best here at MTVH so be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed at inspiring us with your application and at pre-screening we will invite you to a selection centre in our offices in Nottingham.

Please note that you may be asked to join a short waiting list pending your appointment.

What you'll need to succeed

You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times.

These roles requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

  • life assurance with a matched contribution (up to 12%) pension scheme

  • enhanced maternity, paternity and adoption leave

  • salary sacrifice schemes and season ticket loans

  • eye care scheme

  • plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 0203 5353 611.

Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."