About Us:

This department is responsible for housing, communities and improving the lives of local residents. This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy. 

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.

The Role:

The Royal Borough of Kensington and Chelsea is seeking a self-motivated individual to lead one of our two Income Teams.

We are seeking someone who has a demonstrable commitment to Customer Service. The right candidate will be managing a team of Income Officers, a Welfare Reform Officer and a Rent Assistant. The role will include setting objectives for each officer, as well as ensuring our residents are supported throughout the arrears collection process with the ultimate objective of sustaining tenancies. 

The right individual will coach and train their team to ensure they are high performing and will lead by example; will possess good IT skills; have previous experience of working within a local authority, specifically within Housing Management.

Please refer to the Job Description for more information.

About You:

The role requires previous experience of income collection and arrears enforcement, with a strong understanding of a local authority landlord’s obligation.

You will have a proven ability to identify and implement improvements that increase arrears collection and partnership working with key agencies.

You will possess excellent communication skills at all levels, will be resilient, tactful and demonstrate a commitment to delivering quality services to our residents.

Role Requirements:

To be a successful member of the team and thrive in the role, it is essential that you can demonstrate the following experience and skills.

Ability to build strong working relationships with other departments and teams within the Council and externally.

To ensure that team and self can provide appropriate advice and support to residents

Ensuring that Income Collection services are fit for purpose and link into the wider Council’s objectives

To develop and deliver on a tailored service plan

Ability to organise and prioritise workload.

Ability to demonstrate a professional, caring and solution-focused attitude.

Excellent communication skills, both verbal and written.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

DBS check: Enhanced

To discover more and apply, please go to: https://bit.ly/32I8Fwu

Contact details for an informal discussion: Stav Kokkinou, Head of Neighbourhood Management on stav.kokkinou@rbkc.gov.uk or 02089 646051.

Closing date: 19 August 2019.