Customer Service Advisor

Location
Old Town Hall, Catford Road, SE6 4RU
Salary
£20,000 - £24,999
Posted
19 Jul 2019
Closes
04 Aug 2019
Seniority
Officer
Hours
Full Time
Organisation Type
Local authority

Job Description 
 

Job Title: Customer Services Advisor
Grade: Scale 4
Reports To: Customer Service Team Leader
 
The Main Purpose of the role: 
 
To promote and deliver the highest standards of customer care in providing a professional, helpful and knowledgeable service over the phone, at our public receptions and via a range of other channels.  


Responsibilities:  

  • To maintain a polite, friendly, helpful and effective customer focused approach when carrying out all duties.
  • Provide a professional and knowledgeable service when responding to all enquiries, and strive to resolve these at the first point of contact. 
  • Ensure that correspondence, enquiries and complaints are dealt with accurately, effectively and within target timescales.  
  • Provide general advice and signpost customers to other departments and / or agencies that can offer further support, particularly in cases of vulnerability.     
  • To promote and support residents to use on-line services, reducing face to face and phone contacts. 
  • To work diligently towards achieving qualitative and quantitative performance KPIs completing work in accordance with agreed targets and timescales.  
  • Ensure all work reflects Lewisham Homes’ corporate objectives and values.  
  • Participate fully and effectively in team working and contribute to a culture of continuous performance improvement.  
  • Take responsibility for own learning and development to ensure an effective value added contribution to the Service and Organisation’s objectives are maintained.

Generic responsibilities  

  • Complete work in accordance with agreed targets and timescales.
  • Ensure all work reflects Lewisham Homes’ corporate objectives and values.
  • Participate fully and effectively in team working and contribute to a culture of continuous performance improvement.
  • Comply with all Lewisham Homes policies, including contractual standing orders, financial regulations and all HR policies and procedures in particular Health & Safety and Equality & Diversity. 
  • Take responsibility for own learning and development to ensure an effective value added contribution to the Service and Organisation’s objectives are maintained. 

Closing date: Sunday 4th August

Interviews: Friday 9th August  

 
If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application.

If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the role can be adjusted to enable you to meet all of the requirements. 
 

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