IT Service Desk Analyst

Location
England, Surrey, Croydon
Salary
£26570 - £31260 per annum
Posted
19 Jul 2019
Closes
02 Aug 2019
Ref
IT3070
Contact
Clarion Housing Group Ltd
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Title: Service Desk IT Analyst

Reference: IT3070

Job Expiry Date: 2nd August at midday

Salary: London - £26,570 to £31,260 / Norwich £26,721

Job Location: 2 X Croydon & 1 X Norwich

Hours: 36 hours per week

Contract Type: Permanent

We are recruiting for 3 Service Desk IT Analysts with excellent customer service to join our IT team in Norwich and London.

This is the perfect opportunity to start your career in IT, or develop your existing IT skills within a forward thinking team.

Essentially, as a Service Desk IT Analyst you will provide professional and customer focused 1st line incident management support to all Clarion Housing Group offices and remote sites. You'll log incidents and requests, maintaining accurate written records of work completed in line with customer service principles.

To be successful in this role, you'll need excellent customer service skills and a positive attitude to learning new skills and knowledge. Whilst IT system training is provided, you will need to be someone who picks new skills up quickly!

The below are essential skills we are looking for to be considered for this role;-

  • Excellent written and verbal communication skills.
  • Demonstrable commitment to reaching demanding quality targets in a high volume environment.
  • Ability to take ownership, prioritise and execute tasks.
  • Understanding the SLA driven environment with the ability to consistently meet personal and team targets.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: 2nd August at midday