We’re an ambitious, award-winning, growing charity supporting refugees in the North East and we’re looking for an experienced manager with expertise in managing properties, projects and people. 

The Housing Services Manager will manage the day-to-day running of Action Foundation’s housing services, including the development and oversight of case management support to all clients. We currently manage 25 houses of multiple occupancy in Tyne and Wear with capacity for up to 88 clients across all housing services. We have also trained over 40 hosts to provide short-term housing support in their own homes. Project staff include a Senior Support Worker, six Support Workers, one Resident Support Trainer and a Hosting Co-ordinator. You will manage contractors for all property maintenance and ensure contract compliance and outcomes monitoring / evaluation so that the services are meeting funders / commissioners’ expectations as well as other legal and statutory requirements. You will also work with the Head of Operations and other colleagues to develop the housing services as required including an in-house OISC registered legal advice service and the ‘Alternative to Detention’ pilot with the Home Office and UNHCR.

Action Foundation is a charity started by City Church Newcastle that provides opportunities for migrants to overcome their exclusion, isolation and poverty. This is currently expressed by providing accommodation and support for new refugees at risk of homelessness (Action Letting), people who are destitute and have been refused a claim for asylum in the UK (Action Housing and Hosting) as well as community ESOL classes for any migrant unable to access mainstream English classes (Action Language). We have recently started two weekly drop-in’s in Newcastle (InterAction) to support isolated migrants in need of connection to others socially as well as to key services to support their orientation, integration and independence. We are also delivering a 2-year pilot ‘Alternative to Detention’ (Action Access) on behalf of the Home Office with the support of the United Nations High Commission for Refugees (UNHCR).

The charity currently delivers its services from premises in Newcastle and Sunderland, with housing across Tyne and Wear. However, we also deliver contracts and support other organisations providing similar services throughout the North East region. Having been established for over 10 years the charity has grown to support over 1,400 people a year with over 200 volunteers, 24 staff and a turnover in excess of £1m. Our vision is to continue to develop our work and partner with others to ensure that every migrant in the North East has access to affordable and appropriate accommodation and the support required to successfully integrate into the community and/or make informed choices about their future. We believe this will be accomplished through a combination of increased provision of services and advocating for changes to Government policy alongside other partners.

For further information including how to apply, please click the red 'apply' button to be redirected to our website.

Application deadline: 9am Tuesday 27^th August 2019