Performance Officer

Onward Homes
Unit B3 Sykeside Drive, Accrington, BB5 5YE
£22,100 (Recruitment Rate) £22,800 (Confirmed Rate)
22 Jul 2019
04 Aug 2019
Full Time
Organisation Type
Housing association / RP

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

Our in-house repairs team aims to deliver a high quality service that is convenient for our customers and keeps our homes safe and in excellent condition. We complete day to day repairs to customers’ homes and also empty properties to bring them up to the required Onward standard. We also service and repair gas boilers throughout the Lancashire region.

In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for a Performance Officer (1 post) to join our Repairs team in the Lancashire region.


You will access and analyse data from various sources and systems to provide performance and finance information across all Onward Repairs service areas.

You will support the management of key contracts to deliver its services to customers, supporting the creation and delivery of a plan to continuously improve the quality and the efficiency of the service.

You will provide performance related reports to operational managers to allow them to effectively manage their function. This will also include proactively collating information and liaising with Team Leaders to resolve complaints in the first instance, to enhance service levels.

You will support the effective management of the stores contract to ensure value for money from the supplier, to include van stocks and materials delivery. In addition, supporting the management of the electronic invoicing interface between Onward and the material provider.

You will also support the effective management of the fleet provision through the delivery of reports from the vehicle tracking system.

You will support an effective sub-contracting supply chain, procured and maintained in line with Onward’s procurement policy. You will provide performance related reports to operational managers to allow them to effectively manage the performance of sub-contractors, ensuring best value is maintained.

You will also ensure key operational and financial targets are achieved in line with the aims and objectives of the business.

It is essential that you have a track record in the delivery and experience of management support services and processes in a similar environment, commercial knowledge and understanding and the ability to support the management of the Repairs service.

Knowledge of Microsoft systems including word and excel is also essential.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.