Rent Income Officer
- Employer
- Northampton Partnership Homes
- Location
- Northampton, Northamptonshire
- Salary
- £29,911 to 33,136
- Closing date
- 19 Aug 2019
View more
- Function
- Community and Customer Services, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- ALMO
Job Details
Northampton Partnership Homes is an ‘Arm’s Length Management Organisation’ managing 11,500 properties on behalf of Northampton Borough Council.
We are looking for a Rent Income Officer to join our successful specialist Rent Income Team.
The main purpose of the role is to ensure Northampton Partnership Homes maximises its rental and service charge income, whilst ensuring that debt levels are minimised. You will be performance focused and customer focused and highly self-motivated to achieve the quarterly and yearly targets, whilst also being able to provide advice and support to those experiencing difficulty with rent payments with a view to ensuring tenancies are sustained.
You should have previous experience of working in a debt recovery field and knowledge of welfare reform changes (including Universal Credit) is essential.
Key responsibilities are:
• To maximise rental income collection but ensuring key principles of customer care are adhered to
• Providing advice and support to those customers experiencing difficulty with rent payments
• Negotiating repayment arrangements and taking enforcement action
• Be fully conversant with County Court procedures, including presenting cases at Court
Company
Northampton Partnership Homes is an arms-length management organisation (ALMO) that is responsible for the management of Council housing services.
From 5th January 2015, Northampton Partnership Homes (NPH) has been managing the provision of all the housing services of Northampton Borough Council (NBC) related to its own stock.
NPH is an Arm’s Length Management Organisation that is wholly owned by the Council but has its own Board of Directors. It is a Company Limited by Guarantee (CLG) and is a not for profit organisation. This means that income will be put back into providing housing and housing related services.
NPH has been set up by NBC for an initial period of 15 years and is responsible for the following services:
- Allocations and Lettings
- Repairs and Maintenance
- Housing Management, including dealing with anti-social behaviour
- Tenancy Support
- Tenant Involvement
- Ecton Lane Park traveller site
Our vision, mission and values
Vision:
NPH provides homes which enable people to live happy and healthy lives in enriched communities.
Mission:
We improve lives by sharing a common purpose.
We improve and maintain the quality of our homes.
We provide services which endeavour to meet the needs and aspirations of all tenants and residents.
We will provide the opportunity for people to influence the immediate and long term futures for themselves and their communities.
Values:
Open and Strong
Listen and Respond
Achieving more with others
Aim High and Deliver
- Website
- http://www.northamptonpartnershiphomes.org.uk/
- Telephone
- 0300 330 7003
- Location
-
Westbridge Depot
9-13 St James Mill Road
Northampton
NN5 5JW
GB
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