Senior Home Ownership Officer

Location: Hemel Hempstead

£32,688 pa

Key Responsibilities:

• To manage Retirement Scheme Managers and a Caretaker based at individual Schemes. Undertaking regular supervision and annual appraisal in line with the Association`s staff management practices
• Ensure staff receive appropriate training
• Have a sound knowledge of the legislation relating to leasehold tenure and service charges, and the lease agreements the Association has with its leaseholders
• Be proactive in seeking improvements in the Association`s service delivery for the benefit of our service users; taking part in resident involvement activities
• To advise customers and process applications for Right to Acquire, Right to Buy, Shared Ownership Staircasing and other available home ownership options
• Work with the Home Ownership Manager to manage Commercial Properties owned by the Association, including timely invoicing and collection of rent and service charges
• Provide advice and guidance to leaseholders and shared owners wishing to extend their lease
• Provide advice and guidance on statutory sales schemes such as Right to Acquire and Right to Buy and process any applications
• Estate inspections and monitoring the services provided to residents
• Attendance at resident involvement opportunities

Requirements:

• Knowledge of landlord and tenant law, law relating to leaseholders
• Numerate and accurate with figures
• Computer literate
• A clear communicator both orally and in writing
• Able to use own initiative in dealing with a wide variety of people
• Have experience in Housing Management and service charge/rent arrears recovery
• Have staff management experience
• Car owner and qualified driver

For further information, please read through the Job description attached.

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
• £32,688 pa for a 35 hour a week contract and bonuses available on top of your basic salary
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Workplace pension scheme
• Life assurance of three times your annual salary
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Free on-site gym

Closing date: Friday 23rd August 2019

Interview date: Friday 6th September 2019

We are an Equal Opportunities Employer.

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