Housing Apprentice

Pitsea, Essex SS13
05 Aug 2019
18 Aug 2019
Full Time
Organisation Type
Housing association / RP

Peabody is looking for a Housing Apprentice to assist the housing management service providing a consistent level of customer service Peabody tenants and customers.



  • Assist the Neighbourhood Manager in providing a responsive and comprehensive Housing Management service to tenants
  • Deal with tenant queries in the absence of the Neighbourhood Manager
  • Ensure that all records on the computer system are updated with accurate records and case information
  • Set up and maintain accurate administrative filing systems in order to provide statistical information as required to include sword fishing of documents void & KPI information for reports
  • Arrange meetings as requested
  • Monitor rent actions on patch and discuss/liaise actions with rent income officer
  • Liaise with the local authorities to ensure voids are turned around within the target time ensure that void returns are completed along with tenancy termination form
  • Liaise with the repairs contractors on a day to day basis to ensure an efficient repairs service is provided to tenants, to support with pre void inspections and hand backs of properties
  • Help in safeguarding the Association’s stock by undertaking visits to identify preventative maintenance works, as requested by the Neighbourhood Manager
  • Support the Neighbourhood Manager with tenancy estate checks, inspections and audits
  • Assist the Neighbourhood Manager to carry out assessment visits of transfers, nominations and referrals and explain the letting policy
  • Support housing staff and venerable tenants with making referrals to floating services or other agencies such as social services
  • Help with making appointments and conducting sign ups
  • Help with drafting of legal documents
  • To support in Tenant involvement
  • Work effectively with the customer care team and other internal and external agencies
  • To support the team with taking handovers of new properties
  • To log any ASB issues on the respective data-base
  • To log case information onto housing management computer systems and attaching relevant documents  
  • To attend training courses as and when required



Skills/experience required:

  • Experience in a customer service or office based role
  • Positive attitude and proactive approach to personal development
  • Willingness to learn new skills and be flexible in your approach
  • Strong approach to teamwork and the ability to work collaboratively
  • Ability to work independently, exercising good initiative and judgement
  • Strong communication skills, both written and verbal
  • Good Maths and English skills
  • Time management and prioritisation skills
  • Attention to detail and ability to work on a variety of tasks simultaneously
  • Ability to work under pressure and meet deadlines and targets
  • Good all-round IT skills including Microsoft Word, Excel and Outlook
  • Being assertive in delivering information
  • Empathetic  to the needs of customers

Qualifications required:

  • 5 GCSE’s at Grade 4 or higher (A-C equivalent) including Maths and English
  • Full UK Driving license and access to vehicle