Resident Involvement Officer
- Employer
- Northampton Partnership Homes
- Location
- Northampton, Northamptonshire
- Salary
- £25,465.00 to £29,056.00
- Closing date
- 19 Aug 2019
View more
- Function
- Community and Customer Services, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- ALMO
Job Details
We've recently reviewed our approach to involving residents in what we do. Our new five year strategy sets out our plans to be more ambitious about how we engage and listen to what is being said and also how we feedback on what changed as a result.
If you're passionate about working with residents to improve services you could be the new Resident Involvement Officer that joins our team.
As well as supporting a wide variety of involvement activity, you will:
- Develop and lead the work of our new Residents Advisory Panel
- Establish and grow our on-line engagement options
- Support and progress the work of our Scrutiny Panel
- Be our lead on ensuring that quality feedback is provided to those who get involved
If you’re passionate about engaging, listening to residents and working with them to improve services, this could be the role for you.
For more information, please see the attached Job Description and Person Specification or for an informal discussion about the role please contact Cam Whyld, Head of Engagement at CWhyld@nph.org.uk
Company
Northampton Partnership Homes is an arms-length management organisation (ALMO) that is responsible for the management of Council housing services.
From 5th January 2015, Northampton Partnership Homes (NPH) has been managing the provision of all the housing services of Northampton Borough Council (NBC) related to its own stock.
NPH is an Arm’s Length Management Organisation that is wholly owned by the Council but has its own Board of Directors. It is a Company Limited by Guarantee (CLG) and is a not for profit organisation. This means that income will be put back into providing housing and housing related services.
NPH has been set up by NBC for an initial period of 15 years and is responsible for the following services:
- Allocations and Lettings
- Repairs and Maintenance
- Housing Management, including dealing with anti-social behaviour
- Tenancy Support
- Tenant Involvement
- Ecton Lane Park traveller site
Our vision, mission and values
Vision:
NPH provides homes which enable people to live happy and healthy lives in enriched communities.
Mission:
We improve lives by sharing a common purpose.
We improve and maintain the quality of our homes.
We provide services which endeavour to meet the needs and aspirations of all tenants and residents.
We will provide the opportunity for people to influence the immediate and long term futures for themselves and their communities.
Values:
Open and Strong
Listen and Respond
Achieving more with others
Aim High and Deliver
- Website
- http://www.northamptonpartnershiphomes.org.uk/
- Telephone
- 0300 330 7003
- Location
-
Westbridge Depot
9-13 St James Mill Road
Northampton
NN5 5JW
GB
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