Sheltered Services Manager
Do you have a passion to meet the needs of our older customers in the London area by managing and motivating a small and committed team of Scheme Services Coordinators to provide a first rate and responsive service to our residents? It’s a challenging but exciting time to work in Sheltered Housing, with the spotlight firmly on the sector. Do you have proven ability to successfully take ownership, improve services and inspire others?
Who we’re looking for
As part of our Sheltered Housing Team, you will own and manage the customer relationship across a number of schemes embracing agile working to deliver excellent, innovative landlord services. Working in tandem with another Sheltered Services Manager in the London area you will have full management responsibility for the performance of a number of Scheme Services Coordinators across a defined patch, and will form close relationships with colleagues across the Group as well as within your own team to ensure that our residents are provided with a seamless service.
You will ensure services are aligned to customer and community needs and that Southern Housing Group leads in performance and customer excellence.
As a Sheltered Services Manager you will need to exemplify an excellent, personalised customer first approach. You will demonstrate a proven commitment to take ownership, an empathy and understanding of issues that are important to older people, creating innovative solutions that improve service delivery and maximise customer satisfaction. We are embracing agile working practices and you will be able to demonstrate how you will work in a mobile environment.
In addition, you will need to achieve annual objectives, meet customers' reasonable expectations and all appropriate statutory and legal requirements. You will deliver high quality, efficient services working collaboratively with colleagues and stakeholders to demonstrate value for money in line with the Groups Corporate Strategy.
This role is on a fixed term contract basis for 12 months, working 20 hours per week.
What we’ll offer you
• A salary of £20,000 per annum working 20 hours per week (Full time equivalent of £35,000 per annum)
• 23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus holidays
• A great pension scheme
• The ability to buy extra leave and discount cards
• Flexible working
• Employee referral scheme
• Cash claim-back on medical treatments
• Travel to work loan
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance
• Find out more on our careers page
Why work for Southern Housing Group?
Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.
We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.
We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.
Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.
Closing Date: Monday 19th August 2019
Please be aware that due to the nature and sensitivities of some of our roles we are not always able to consider applications from Southern Housing Group residents.
For this role, successful candidates will be subject to an enhanced DBS check. This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please include a supporting statement explaining how your skills and experience meet the criteria of the job description and person specification.