Repairs & Voids Surveyor

This role is all about working with colleagues and contractors to ensure delivery of a first class responsive repairs service and guarantee all voids meet the quality standards required.

We are looking for someone who has experience of repairs and voids contract delivery, cost models, and carrying out post inspections. Their extensive knowledge will mean they are confident in operationally challenging the service providers to ensure quality of workmanship delivery and promises are kept, resulting in an excellent overall customer experience.

• Fully understanding Price per Property (PPP), the Responsive Repair caps and other cost models in place – both from the technical and commercial aspects
• Assisting in ensuring the effective management of the repairs & maintenance service, ensuring works orders are correctly processed and progressed
• Pre-inspecting repairs where necessary
• Conducting joint pre / post inspections and work in progress inspections with contractors, where required, to monitor quality standards and handle complex repair cases
• Carrying out a wide range of independent post inspections of repairs and owning all recalls and associated resolutions
• Undertaking checks on the contractor, including checking pre-payment certificates / invoice requests prior to payment and analysing customer satisfaction feedback
• Working with your line manager to monitor and control budget expenditure
• Making an effective and proactive contribution to the delivery and development of the service in accordance with the contractual KPI targets
• Fully understanding Price per Void (PPV) – both from the technical and commercial aspects
• Collaborating with the housing teams and other colleagues to ensure voids are managed effectively
• Validating the void schedule of works to ensure all works, as required under the void lettable standard, have been scheduled for completion
• Inspecting void properties as works progress and maintaining a strict regime of 100% walk off of all voids upon completion
• Playing the key role in ensuring a proactive approach is taken in obtaining estimated completion dates from contractors that are reasonable and reflective of the works entailed
• Conducting energy performance certificate surveys where required
• Undertaking stock condition surveys on voids as requested and / or feeding key home condition information into the asset / attribute register
• Ensuring we have an effective procedure for the storage of goods following abandonment / eviction

Benefits

• 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Flexi-time scheme
• Salary based contributory pension
• Scheme with Life Assurance cover or a defined contribution pension
• Scheme (SHPS)
• Cycle Scheme
• Learning & Development opportunities
• Employee Assistance Programme         

Car Allowance

£1,250 per annum paid monthly (subject to TAX and NI deductions, non-pensionable)

Who are Accent?

We own almost 22,000 houses across the north, east and south of the country.

They are home to over 35,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are smart, we are driven, we are caring and we are energetic – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

Come and join us and start your own journey with Accent. We aim to be number one, and you could help us get there.

You will be joining Accent at an exciting time. Our new 3-year Corporate Strategy ‘With you for your Journey’ sets out an ambitious and exciting agenda for the future that will establish Accent Group as a sector leading organisation.