Senior Operations Manager
We have a great opportunity for an experienced Senior Operations Manager and are looking for exceptional people to lead on the delivery of a high quality, efficient and compliant estate management service across the Region.
You'll work with the Regional Management Team to develop the strategic direction of the Estate Services function in North London, and to embed it within the teams through the delivery of the Regional Operational Plan.
We'll look to you to lead on a strong and robust performance management culture and framework with high standards of services and effective control. This will include ensuring external contracts are effectively and efficiently managed, and in-house teams are providing an excellent service to residents
You'll provide leadership to the team to ensure residents are receiving good value for money; this will entail proactively leading your team to deliver on the agreed KPIs in order to improve our services and drive resident satisfaction.
You'll be expected to be innovative and allow space for new ideas, whether from the team, other regions or external best practice
You'll already be an experienced senior manager with technical knowledge in delivering a safe and financially viable service. You'll have a track record of successfully developing, implementing and embedding a strategy to fundamentally transform an estate management service in the context of an urban, inner London area with a diverse range of stock and communities.
To be successful in this role, you'll also need:
- Experience of planning, managing budgets and monitoring financial performance.
- Detailed and up-to-date knowledge of health and safety practices
- Established track record of delivering results and continuous improvements in service delivery
- Ability to influence and negotiate including supporting the delivery of cultural change
- Experience of delivering collaborative working relationships with customer and partner groups
- Experience of changing contractual arrangements and bringing services in-house
If you are a commercially aware Senior Manager with experience of managing a range of different contracts and are able to build relationships with external stakeholders, we look forward to hearing from you.
Closes Wednesday 28th August at Midday.
For further details on this vacancy please click 'apply'.
Applicants must be able to travel across regions as required.
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.
We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people
Clarion Housing Group is committed to having a diverse and inclusive workforce.