Resident Engagement Officer

Great Yarmouth, Norfolk
£29,636 to £32,878 (Subject to Job Evaluation)
14 Aug 2019
06 Sep 2019
Full Time
Organisation Type
Local authority

Are you a self-motivated, customer focused individual who has a passion for resident involvement?

If so, we have an exciting opportunity you may be interested in. We are looking to recruit an outstanding housing professional to lead on resident participation. You will be responsible for embedding a culture of engagement across Housing Services to ensure residents living in homes owned by the Council can influence policy, service delivery and drive improvements. You will need to be able to:

  • Facilitate collaborative working between the organisation, stakeholders and customers to ensure services are designed to meet customer need whilst achieving value for money.
  • Introduce new ways to interact with our residents to ensure all residents have a voice and are kept informed. 
  • Demonstrate excellent organisational and communication skills and enjoy engaging with the public to make a difference.

The role of Resident Engagement Officer is a key part of our Tenancy Services Team and pivotal to the continued success of our business and the successful implementation of our vision of putting customers first. 

If you would like to have an informal discussion regarding this post, please contact Nicola Turner, Housing Director on 01493 846516.

Closing date: Friday 6 September at 12:30 pm

Interviews to be undertaken: Friday 20th September

To apply, please click the Apply button on this page to be transferred to the council's online recruitment pages.