Data & Performance Analyst
Data and Performance Analyst
£31,000 - £34,000 per annum DOE
35 hours per week
We are a residential property group with a social purpose. Our vision is to improve people's lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work.
We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
This is an exciting time to join A2Dominion and be part of the Group's £20m change programme, Fit for the Future, which is transforming the way we work and significantly improving the services we deliver to our customers.
Do you have technical and business analysis skills and keen to use your experience to impact customer experience? Are you bored in your current role and looking for a fresh challenge?
If so, we would like to hear from you!
We are currently looking to recruit a Data and Performance Analyst who will help us provide key technical skills to support our Customer Experience objectives through data intelligence and performance trend reporting.
You will be responsible for collating and producing daily, weekly and monthly reports on our Contact Centre KPI's as well as providing key analysis and intelligence, supporting for service improvement based on data evidence and quality assurance.
There will be an element of research involved within the role to help assist us to understand good practice procedure's to help support the development of a Centre of Excellence in Customer Experience.
You will need to have minimum qualification in developing SQL queries for SQL server and experience in using SQL Server Management Studio. You will have ideally previous experience of working in a customer Contact Centre led environment with good skills in Excel and a good working knowledge of Microsoft Office applications.
This position is based in our Ealing office, however will require occasional instances of working out of our Paddington office. The role is based office based and requires maintaining close internal relationships and collaboratively working with the Contact Centre and other departments to ensure data requirements are met.
If you are self-motivated and performance orientated with the ability to work as part of a team with technical analytical skills in assessing data evidence please apply now!
Rewards and Benefits
As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. On top of all of this you will also receive 25 days annual leave.
Closing Date: Wednesday 28th August 2019
Interviews: Tuesday 3rd & Wednesday 4th September 2019
The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.