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Home Ownership Operations Manager

Employer
MTVH
Location
Greater London
Salary
£42,500 + Benefits
Closing date
8 Sep 2019

Job Details

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve People Powered Living.

This role

In your new role as a Home Ownership Operations Manager based at our Farringdon, EC1N Office, you will have a strong sense of stakeholder awareness and be able to build quality relationships and rapport with both internal and external customers. Using your previous management experience you will empower and engage your team to provide a consistent high quality service whilst achieving performance targets and service standards. A natural communicator you will possess the ability to translate strategic plans into operational direction for your team

With recent working knowledge of Home Ownership products and the ability to interpret leases, technically you will be IT literate, comfortable with MS programmes and able to interpret financial and systems data. You will be a real “go getter” with a strong desire to influence the operational development of the Home Ownership team.

This position is a Fixed Term Contract for a period of 6 months.

What you'll need to succeed

  • Significant experience of property and housing management in a Home Ownership/leasehold context

  • Experience of managing a team handling housing and legal administration.

  • Dealing with customers/people to achieve positive outcomes for the business

  • Experience of managing relationships with various stakeholders & partners

  • Experience of using various Microsoft Office packages & systems

  • Experience of preparing and handling First Tier tribunals (FTT) cases

  • A working knowledge of Housing Law

  • Handling complex complaints to resolution

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

  • life assurance with a matched contribution pension scheme

  • enhanced maternity, paternity and adoption leave

  • salary sacrifice schemes and season ticket loans

  • eye care scheme

  • plus lots of voluntary benefits including cash back and discounts from high street names

    Interview date

    Interviews will take place on the 16th September 2019.

    Our promise

    All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

    We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfill their potential and realise their aspirations.

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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