Customer Service Team Leader
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
What you'll need to succeed
As a Team Leader you will manage a customer service team, motivating and supporting them to take ownership and responsibility for customer queries received relating to rent and housing matters. You will have a positive approach and a can-do attitude leading the team to do the right thing for the customer whilst adhering to SLA’s.
Other aspects of the role will include, monthly 121’s with your team, gaining an understanding of what the contact drivers are and delivering accurate MI to support the business to improve the customer journey.
What you'll get in return
In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.
We offer great benefits, in addition to generous holiday entitlement we provide:
life assurance with a matched contribution pension scheme
enhanced maternity, paternity and adoption leave
salary sacrifice schemes and season ticket loans
eye care scheme
plus lots of voluntary benefits including cash back and discounts from high street names
Week commencing 9th September 2019
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."