Customer Call Advisor

Housing Worx
Stafford, Staffordshire
£19,600 FTE
21 Aug 2019
21 Sep 2019
Part Time
Organisation Type
Housing association / RP

Customer Call Advisor


£19,600 FTE

We are currently recruiting Customer Call Advisors on both a permanent and contract basis.

Customer Call Advisors – various permanent shift patterns available, early applications are encouraged £19,600 FTE

Would you like to support the delivery of our 24-7 lifeline service to our most vulnerable customers whilst being employed by a BEST company that has great engagement and gives back to the community? We are looking for people with excellent communication skills and a caring and empathetic attitude to join our friendly and supportive team. The roles focus on receiving and responding to multiple calls on a variety of issues. These include emergency calls, requiring timely and appropriate action, and may involve liaising with statutory, voluntary and care agencies to ensure that customer needs are met. The team also provides an out of hours housing repairs service for SARH customers and services for other corporate customers. If you have demonstrable experience in providing excellent customer service, with knowledge of the needs of vulnerable customers and the availability we are looking for, we'd like to hear from you!

We have permanent opportunities within Customer Call, our response centre:

Daytime Shift 2 £7,010 gross 1 on 4 off, 1 on 2 off rota pattern This alternates from 6.00am to 2.30pm and 2.00pm to 10.30pm

Out of Hours £11,257 gross Fixed weekly hours Working Monday, Tuesday, Wednesday 4.45pm to 9.00pm and Saturday 8.00am to 5.00pm

Out of Hours £9,016 gross Fixed weekly hours Working Thursday and Friday 4.45pm to 9.00pm and Sunday 8.00am to 5.00pm

Housing Worx is a wholly owned trading subsidiary of Stafford and Rural Homes (SARH), the leading provider of affordable homes in Stafford and a Sunday Times Top 100 BEST Company.

We are a high performing, successful and forward-thinking Housing Association that works hard to attract and retain talented staff who have a passion and enthusiasm for delivering outstanding customer service.

We are recognised for being a values-based organisation and this is something we extend to all who work for us and with us. For more information and to apply, click on the apply button.

If you have any queries, please contact the HR team on 01785 216772.

This role is subject to a basic DBS check.