Customer Service Advisor

Horsham, West Sussex
£19,000 per annum
22 Aug 2019
08 Sep 2019
CXP - 18457
Full Time
Organisation Type
Housing association / RP

Are you driven to deliver excellent customer service? Passionate about wanting to help people and resolve their queries? Looking for a role that is part of a friendly team working within a fast paced environment?

As a Southern Housing Group Customer Service Advisor you will be supporting customers feel safe and supported in their home. Southern Housing group is one of the largest housing associations in southern England and has a reputation as a successful business with social objectives. We provide housing of all different types, community initiatives and personal support, to customers who live in our 30,000 properties. With more than 1000 colleagues, we are an organisation that embraces working together to get the job done.

We’d love to meet someone who is …
. A confident communicator with an engaging personality
. Focussed and driven to achieve the best outcomes for our customers and the business
. Able to embrace a resilient and proactive approach to tasks
. Happy to act on their own initiative, make decisions and do the right thing.
. Capable of prioritising a varying workload, across different platforms
. Calm under pressure and able to deal with challenging situations

What you will be doing …
. Supporting our customers by providing an easy to access service, with the aim of first contact resolution in as many of their contacts as possible
. Working in a collaborative environment, where you will be empowered to make decisions
. Working with colleagues across the Customer Experience department to identify and implement customer improvements
.  Working as a team to ensure that all queries are responded to within our agreed response time, meeting KPI’s whilst maintaining excellent quality.

What we’ll offer you…
. A salary starting at £19,000 per annum
. A comprehensive three week induction training course and ongoing development programme
. Great holidays – 23 days, increasing with service plus public holidays and an additional 3 days between Christmas and New Year, along with the ability to buy extra leave
. Great working environment with a friendly culture
. Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

We operate a rotating shift pattern working a 35 hour week so shifts will vary between:
08:00am and 04.00pm           09:00am and 05:00pm           12:00pm and 08:00pm

Please note, if you are successful following interview, you will need to be available to attend an induction for this role commencing on Monday 14th October and to complete every day of the 3 week course.             
Please include a CV and supporting statement to demonstrate your suitability for the role.                                      
For those successful candidates that are available to start prior to the 14th October an earlier start date can be negotiated.

Why work for Southern Housing Group?
 Southern Housing Group is one of the largest housing associations in the UK and has a well-established reputation as a successful business with social objectives. The Group provides a range of homes for people in housing need, including social rent, affordable rent, shared ownership and outright sales.

 We exist to provide homes for more than 72,000 customers in over 28,500 homes, making lives better and investing in communities. With around 1,000 employees, we’re an organisation that’s growing.

 We are a member of the G15, which represents London's largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes.

 Southern Housing Group won the “Housing Association of the Year” award at the WhatHouse? Awards 2018. The Group also won the award for “2018 Best Large Development” at the National Housing Awards for our development at Bow River Village in London.


Please be aware that due to the nature and sensitivities of some of our roles we are not always able to consider applications from Southern Housing Group residents.

Unfortunately, due to the high volume of applications we receive, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has not been progressed. After this period of time, we will delete all your personal information. We thank you for your interest in working at Southern Housing Group.

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