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Access Officer - Domestic Abuse

Employer
A2Dominion
Location
England, Oxfordshire
Salary
Up to £24212 per annum + + Work Perks
Closing date
22 Sep 2019

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Job Details

Access Officer - Domestic Abuse

Salary - £24,212

Oxford

35 hours per week.


Are you passionate about empowering victims and survivors of domestic abuse?

Are you dedicated to ending fear and abuse for people of all genders, and delivering high quality, responsive services to meet each person's unique needs?

We have just the job for you!

Oxfordshire Domestic Abuse Service deliver specialist domestic abuse services, including an access service, refuge provision, and outreach services (including specialist BAMER and Complex Needs services) for people experiencing domestic abuse.

Within the Access service, our helpline offers advice, signposting, guidance, and support clients to access appropriate specialist domestic abuse services in the area, and refuge further afield. We are recruiting a Domestic Abuse Access Officer to work in the Access Team and on the helpline.

Key duties include:

· To respond to Helpline calls, assessing risk levels and agreeing safety plans as appropriate.
· To provide non-judgmental, non-directive and confidential support and advice to people of all genders. Where relevant, to coordinate bespoke pathways into specialist services.
· To accept and process referrals from partner agencies in accordance with relevant procedures, completing risk assessments and obtaining and recording all necessary information.
· Based on relevant criteria refer clients to appropriate services (e.g. Outreach, Freedom Programme, Refuge or Sanctuary) liaising with relevant agencies.

Essential experience:

· Excellent English verbal and written communication skills
· At least 2 Years' experience of providing support to vulnerable people with a complex range of needs and risks
· Experience of working with clients fleeing from/at risk of domestic abuse
· Knowledge of the dynamics and impacts of domestic abuse
· Experience and understanding of safeguarding processes
· Ability coordinate and plan workloads for self and others
· Experience of customer advice and/or call centre approaches coupled with a confidence in communicating to people who are in distress

Oxfordshire Domestic Abuse Service is part of the Care and Support division of the A2Dominion (A2D) Group. A2D is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline. We provide supported housing, and homes for older people, as well as affordable, private and social rented homes.

Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

Company

A2 Dominion

A2Dominion is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline.

We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people.

We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

A2Dominion is also part of the g15, a group of the largest housing providers in London.

Company info
Website
Telephone
020 8825 1000
Location
The Point
37 North Wharf Road
London
W2 1BD
GB

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