Income Assistant

Ealing, W5 2AU
Up to £26,178 pa (12 months Fixed Term Contract )
23 Aug 2019
05 Sep 2019
Full Time
Organisation Type
Housing association / RP

We’re looking for an enthusiastic individual with housing management and income experience gained within a large Housing Association or Local authority to join us as an Income Assistant.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too. One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

This key support role will see you provide the vital administrative support we need to deliver excellent customer service across the Income Team. One day you might be helping our management team implement strategies and operational plans, the next, liaising with a customer who is trying to manage the impact of welfare reform. You’ll also get to contribute to action plans that are focused on improving customer satisfaction and collaborate with colleagues across the organisation to ensure our end-to-end customer processes work seamlessly. And, when it comes to providing accurate and timely information in support of the team’s work, again, we’ll count on you to deliver.

You’ll need to have worked in a customer-focussed Income team that has delivered tangible outcomes for a diverse range of customers. Ideally, you also have experience of contributing to service improvements/customer engagement initiatives that have supported the successful delivery of a customer experience strategy. The communication skills it takes to influence and inform at all levels are important too, as is the ability to work through organisational structures and operational challenges. Financially aware, with excellent attention to detail, you're keen to learn too, which is great, because, as well as joining a friendly team, you’ll be able to expand your knowledge of legislation, regulatory standards and much more besides.

One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to a basic check.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 05 September 2019.

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