Customer Services Officer

circa £27k
03 Sep 2019
02 Oct 2019
Full Time
Organisation Type
Housing association / RP

PCHA is a successful, small community-based housing association, based in Penge, south east London.  We own and manage 270 homes and we are passionate about working together with our residents and making a positive impact in everything we do.

We are seeking to recruit a proactive Customer Services Officer to provide a fantastic one stop shop service to our residents, dealing with all day to day tenancy and property related matters including maintenance requests, low level arrears, ASB, allocations, complaints and resident engagement.  This is a new role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for a real people person who is a great communicator and is able to build positive and successful relationships with a diverse range of people.  In addition, the successful candidate will need to:

  • have a positive outlook and approachable manner
  • be customer focussed and able to solve problems
  • have experience of delivering a holistic and generic housing management service, ideally gained in a housing association, including the management of arrears, ASB and allocations
  • be highly organised, with good admin and IT skills
  • be resilient and able to stay calm under pressure

If you would like to find out more about the role please contact Karen Cooper or Steve Thorn on 0208 659 3055.   To download the recruitment pack visit our website at or email Cassandra at

                       CLOSING DATE: 9am on Wednesday 2nd October 2019.

Please send a CV and supporting statement to 

NOTE: CVs alone will NOT be accepted

Visit to find out more about us.

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