Service Desk Analyst
- Employer
- Peabody
- Location
- Tower Bridge, London (Greater)
- Salary
- £28,000
- Closing date
- 16 Sep 2019
View more
- Function
- Other Housing jobs
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
An exciting opportunity has come up for a Service Desk Analyst to work with a number of applications/systems undertaking analysis, diagnosis and resolution of customers.
You will maintain a working knowledge of and supply guidance on all hardware and desktop applications in use within Peabody and to use this knowledge to assist in the creation and maintenance of a technical and end user documentation library.
Skills/experience required:
Essential:
- Excellent Microsoft Desktop skills and troubleshooting
- A good understanding of the Microsoft Environments, Citrix, phones, networks, AD environments
- Excellent Customer Service Skills face to face and on phone
- A can-do attitude and with a proactive approach to work
- Demonstrable experience of working in a similar environment
- Self-motivated achiever and excellent communication skills
- Incident Management experience – Managing incidents including business expectations and communication skills
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume environment
- Good communication and listening skills
- Excellent problem-solving skills, patience and perseverance
Qualifications required:
Relevant industry recognised certification CompTIA, Service Desk Institute Analyst etc.
Company
About Peabody
About us
Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.
What we do
We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.
We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and growing and using our position of influence to create positive change.
We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.
Working for us
We're a thriving human and kind organisation with people at our heart.
If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.
We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.
Our performance
We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.
- Website
- http://www.peabody.org.uk/
- Telephone
- 0845 055 0261
- Location
-
45 Westminster Bridge Road
London
.
London
SE1 7JB
GB
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