Housing Officer

£28.37 to £29.87 per year
06 Sep 2019
23 Sep 2019
Part Time
Organisation Type
Housing association / RP

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Housing Officer – Part time


Beck Road, Shiregreen, Sheffield


£28,373 per annum (rising to £29,867 after 12 months service subject to satisfactory performance) pro rata


21.5 hours per week – Wednesday 9.00am-4.00pm, Thursday - 9.00am-5.00pm, Friday 9.00am-5.00pm




Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


The role of Housing Officer will include:

Working within the local operations housing team, as Housing Officer you will be responsible for delivering a high quality housing management service across South Yorkshire. Your specific duties will include; handling customer enquiries from our repairs and housing management call centers. You will be responsible for viewing of properties, sign up of tenants, general tenancy management (including Anti-Social Behaviour case work), scheme risk assessments, home visits and ensuring gas and fire safety compliance is met. In addition, you will also be required to provide information in support of central services and liaise with internal teams to ensure the best outcome for our customers. This is an excellent opportunity for someone who wants to build on their skills and experience within social housing and work for a progressive organisation, in a busy but dynamic team.


Skills and experiences:

Proven experience of working within the social housing sector will be a distinct advantage in this role, as will knowledge of relevant housing regulations and legislation. It is also important that you have previous experience of working within a tenancy focused management role with a demonstrable ability to work confidently and independently. Calling upon your excellent problem solving skills, you will use your initiative to solve complex queries and in the process, will build strong working relationships with internal and external customers. A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems. Travel is a requirement of the role, therefore a full valid driving licence is essential.


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme with employer contributions from Sanctuary
  • Criminal records checks are funded by Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (pro rata)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities



Closing Date: 22 September 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.