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Data and Performance Manager

Employer
Yorkshire Housing
Location
Leeds, West Yorkshire
Salary
£47,434
Closing date
29 Sep 2019

Job Details

Data and Performance Manager

How we use data is crucial to improving the services we offer to customers across Yorkshire. We have an exciting opportunity to be a leading influence in how we organise and make use of data here at Yorkshire Housing. The Data and Performance Manager will lead a team providing colleagues with the information they need to make important and well-informed decisions that impact the lives of thousands of families. As our data lead, you will inspire and support the business in creating and maintaining a data quality culture, and provide insight that helps us to develop our services, improve our performance and achieve our ambitious growth targets.

 

Who we are:

We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.

 

What the role involves:

As a Data and Performance Manager, you will lead creative and strategic thinking on data management in Yorkshire Housing through proactive liaison with key stakeholders within the business. Key responsibilities include:

  • producing and owning the data management strategy and developing the acquisition, maintenance and use of quality data
  • leading, managing, developing and coaching your team to ensure that skills, expertise and resource are available to provide an excellent service
  • managing the analysis, prioritisation and documentation of all tenant and asset data, working with the Assurance and ICT teams to create data governance processes and continuously improving the data quality within the organisation

 

In order to be successful in this role, you will need an excellent understanding of data management systems, processes and tools, and you’ll also be an effective communicator and able to manage change projects.

 

What can you expect:

In return we offer £47,434 for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.

We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business.

We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.

 

Our values:

What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by:

Respect: having an excellent understanding of data management systems and processes

Reliability: being skilled in the use of a range of software applications such as Word, Excel, Access, PowerPoint

Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines

 

Why join now:

Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology.

 

So if you want to be part of a team that makes a real positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!

 

This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. The closing date for applications will be 29 September 2019.

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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