Income Management Specialist
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We are looking for an Income Management Specialist (1 post) to join our Operations team. The role will be based in our Liverpool office.
Reporting to the Income Management Team Leader, you will be responsible for management of rent accounts and income collection to reduce rent arrears, achieving agreed targets for revenue collection, embedding early intervention and the prevention of debt escalation as well as preparing casework and representing the Organisation at court in legal proceedings.
To be successful you will have experience of managing rent accounts, preferably in the social housing sector, with an awareness of Income Management Procedures and Law. Have good organisation skills and the ability to communicate effectively, with colleagues at all levels and customers from a diverse background.
You will have a good understanding of key housing legislation, best practise, as well as current welfare benefits and be familiar with County Court rules and procedures, relevant government legislation for dealing with debt and have experience of presenting cases in court.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.