Resident Scheme Manager
About the scheme
Mansion Court is a block of 41 leasehold retirement apartments located in Southsea, close to the seafront. It is made up of 31 one bedroomed flats and 10 two bedroom flats.
Accommodation: The manager's flat is a ground floor, corner apartment with two bedrooms.
Scheme managers are each responsible for their bills (council tax, electricity, TV licence, personal phone, etc) with the exception of the following expenses which are paid by Grange Management Ltd;
- Rental of business phone + business calls charge
- Water bills.
- Contents insurance
Communal facilities: Consist of a manager's office, communal laundry, guest room with shower room, communal lounge, conservatory and kitchen.
There is one car park and car parking is on a first come first served basis, with the manager having their own space.
We are currently looking for a Resident Scheme Manager to join our team on a permanent full time basis.
What you'll be doing
In a nutshell, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services which respond to customer and business needs. You'll be building and maintaining effective relationships with residents, their relatives and relevant external agencies as well as welcoming new residents.
You'll be dealing with generic leaseholder matters including neighbour disputes and breaches of lease seeking assistance when required from Regional Manager.
What we're looking for
You must be self-motivated, demonstrate excellent organisational and interpersonal skills and good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
For further details on this vacancy, and to apply, please download the candidate brief and click the 'Apply' button below.
Closing Date: 25th September 2019
This post is subject to a Basic Criminal Record Check Clearance.
Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.
With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.
Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.
We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.